Legal
Privacy Policy
Last updated: November 2026
Crest Recycling is committed to protecting your personal data and being transparent about how we use it. This policy explains what information we collect, why we collect it, how long we keep it, and your rights under UK data protection law.
Who we are
Crest Recycling operates as a waste removal and recycling business serving North London, East London and Essex. We are the data controller for the personal information collected through this website. If you have any questions about this policy or how we handle your data, please contact us at info@crestrecycling.co.uk.
What information we collect
When you use our contact or enquiry form, we collect the following information you provide: your name, email address, phone number, the service you are enquiring about, your location or postcode, a free-text message describing your requirements, and any photos you choose to attach. We do not collect payment card details or sensitive personal data through this website.
Why we collect it and how we use it
We use your contact details and enquiry information solely to respond to your request, provide a quote, and arrange the service you have asked about. We do not use your data for unsolicited marketing, and we do not sell or rent your personal information to third parties.
Third-party services
Enquiries submitted through our contact form are processed and stored using GoDaddy Inbox, a customer messaging platform. Your submission is transmitted securely to GoDaddy's servers and held within that system so our team can respond to you. GoDaddy acts as a data processor on our behalf and is bound by appropriate data processing terms. We may also use analytics tools to understand how visitors use our website. These tools may set cookies and collect anonymised data about page visits and interactions. No personally identifiable information is shared with analytics providers.
Cookies and analytics
Our website may use cookies — small text files stored on your device — to help the site function correctly and to collect anonymised usage statistics. You can control or disable cookies through your browser settings. Disabling cookies will not prevent you from using the site or submitting an enquiry, though some features may behave differently.
How long we keep your data
We retain enquiry and contact data for as long as is necessary to fulfil the purpose for which it was collected — typically for the duration of any ongoing service relationship and for a reasonable period afterwards in case of follow-up queries or disputes. Enquiry records are reviewed periodically and deleted when no longer needed. If you would like your data deleted sooner, please contact us and we will action your request promptly.
Your rights
Under UK data protection law (UK GDPR and the Data Protection Act 2018), you have the right to: access the personal data we hold about you; request correction of inaccurate data; request deletion of your data; object to or restrict how we process your data; and lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your rights have been breached. To exercise any of these rights, please contact us at info@crestrecycling.co.uk. We will respond within one calendar month.
Contact us about data
If you have any questions, concerns or requests relating to your personal data or this privacy policy, please get in touch by email at info@crestrecycling.co.uk. We take data privacy seriously and will do our best to address your query promptly.
Changes to this policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The date at the top of this page shows when it was last revised. We encourage you to check back periodically.
Questions about your data?
Email us at info@crestrecycling.co.uk and we will respond within one calendar month.